ICS ProActive Care

 ICS believes in a proactive approach to taking care of your IT needs!   From small business to large business we understand that your data, security and systems are vital. We offer proactive services that monitor and enhance the performance of your systems, freeing you from the anxiety of it all.  ICS Proactive Care offers a variety of services including:  

• Remote Monitoring and Support
• Software Patches/Updates
• Backup Monitoring
• MDR/EDR Software 
• SOC/SIEM
• Email Security
• Privileged Access Management
• Just in Time Admin
• Active Directory Monitoring
• Change Management
• Employee Awareness Training
• Real Time Monitoring

 The Bronze package offers basic features such as asset management, device health monitoring, email alerts, and Microsoft patch management. These features will cover fundamental compliance requirements but may not address the more complex regulatory needs of highly sensitive industries. 

• Device Health/Usage Monitoring
• Microsoft Patch Management
• End Detection Response Software
• Monthly Reporting (Basic)
• EDR with SOC
• Remote User Access

The Silver package expands on the Bronze package with additional features like EDR software with deep visibility, monthly reporting, and privileged access management.

These features offer enhanced protection and monitoring, helping meet more stringent compliance requirements.

• ICS Remote Support Access
• Device Health/Usage Monitoring
• Microsoft Patch Management
• Monthly Reporting (Enhanced)
• EDR with Visibility
• EDR with SOC 24/7 MDR
• Vulnerability Scanning
• Security Operations Center (SOC)
• Active Directory Monitoring/Alerting
• Real-Time Alerts with Remediation
• SIEM (Log Storage of 90 Days)
• Change Management/Monitoring

The Gold package includes the most advanced features, including EDR Security Operations Center (SOC), real-time alerts with remediation suggestions, vulnerability scanning, and 365-day SIEM data retention. This package provides comprehensive monitoring, response, and remediation capabilities, which are essential for meeting the highest compliance standards.

• ICS Remote Support Access
• Device Health/Usage Monitoring
• Microsoft Patch Management
• Monthly Reporting (Advanced)
• EDR with Visibility
• EDR with SOC 24/7 MDR
• Vulnerability Scanning
• Security Operations Center (SOC)
• Just in Time Admin Privilege
• EDR Automated Secops Workflows
• Privileged Access Management
• DNS Filtering
• Active Directory Monitoring/Alerting
• Real-Time Alerts with Remediation
• SIEM (Log Storage of 365 Days)
• Automated Host Isolation
• Honeypots
• Change Management/Monitoring